Ethical Gambling Forum Training
We are delighted to offer a wide range of training courses specifically aimed at gambling operators and affiliates supporting the industry.
Please contact us for further details or to discuss your bespoke training needs.
Read more about our courses below:
Please contact us for further details or to discuss your bespoke training needs.
Read more about our courses below:
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An Introduction to ESG
WHO? For anyone currently working in the gambling sector ESG is the most important acronym of the moment. Any organisation must identify the key drivers across the acronym and must plan how to implement an effective ESG strategy. It is also important to understand who must drive this agenda across the organisation, including senior leaders, HR colleagues and all staff who work in the business. Participants on this ESG course will need to have develop knowledge of environmental, social and governance strands as well as learn the practical issues around implementing this successfully in your business. WHY? Auditing Your Business around ESG – Every business needs an ESG strategy and our introductory course is the best way of achieving this? Who do we trust to do this, what accreditation should they have and why must we tread carefully around ESG? Our introduction to ESG allows you to develop your company strategy successfully as well as understand how the three parts work both independently of each other as well as in harmony with your greater business targets. WHAT? Green Agenda – How well is the gaming industry doing in meeting the green agenda? Have lessons been learned from COP26? What are the key initiatives for the next ten years? Ethical Behaviours – There is a sharp line between what we have to do and what we should do? Legal Behaviours regarding governance – Crime, compliance and governance are key drivers in the ESB push. What should the industry be doing in order to ensure that it is adopting best practice in these areas? How to report on ESG outcomes
WHO? This Course is designed for the communications and sustainability teams who are charged with imbedding their organisation’s Environmental, Social, Governance (ESG) strategies and initiatives. This high-level course will provide them with an informed roadmap to shape their ESG communications strategy and will enable them to tell their company’s ESG story effectively. The session is delivered by Gihan Hyde, Founder of Communique, UK’s leading ESG communication consultancy and one of the advisors to the ESG Foundation. WHY? The Covid pandemic escalated the importance for businesses to act responsibly. Without a clear ESG communication plan and execution, businesses will not gain and retain the best talent, will not attract more and better customers and will not be desirable for investors. The data is clear, 1 in 3 customers will only buy products that are sustainable, 84% of the global investors have redesigned their Asset Under Management portfolios into greener ones, 60% of Gen Z employees stated that they will not work for an organisation that does not have a clear ESG strategy. WHAT? Now is the time to consider what needs to be done to elevate and share an organisation’s ESG story. This course will include several case studies of the good, the bad and the ugly ESG communications initiatives. It will also look at the best practices to communicate ESG effectively, the best report writing practices, the best times to publish ESG reports, and the best practices to win the hearts and minds of the audience and employees. Managing risk in ESG
WHO? This workshop has been designed for C suite execs; General Counsel, ESG risk managers and compliance officers who are responsible for the implementation of ESG and for the effective and accurate reporting of the outcomes. WHY? The legal and regulatory frameworks around ESG are becoming increasingly tight. Your best ESG efforts could be in vain without understanding what could go wrong resulting in financial, legal, regulatory or reputational harm to the organisation as well as personal legal risk. WHAT? By exploring relevant case studies of corporate ESG failings as well as legal and regulatory enforcement actions around the globe this course will show you how to prevent Compliance failures and criminal behaviour impacting your ESG program. It will look at the essential role of the c suite and other senior managers as well as practical operational takeaways to consider in building an effective ESG program. Emotional Intelligence & Gender Equality Training
WHO? As the name suggests, the training focus is on increasing participation and engagement amongst adult men in the workplace on emotional intelligence and gender equality. We cannot address gender inequality without addressing men's role in upholding the current systems and social practices. The training is, however, important for everyone in the modern workplace so that men and women can address the key issues. WHY? The gender employment gap in the EU is 11.6% on average*. Even more concerning is the 32.1% of women working part-time at risk of poverty or social exclusion (in contrast to 8.9% of men) (EC, 2019). Closing this gender equality gap could lead to 10.5 million additional jobs by 2050 (European Institute for Gender Equality, 2019). In addition, greater gender equality in education can also affect gender equality in employment. WHAT? The course will focus on identity and nomenclature, address the five key areas of emotional intelligence before addressing how this impacts on gender equality in the modern workplace. The training is interactive, allowing participants to share their thoughts and experiences as part of shaping the organisational culture going forward. This will include aspects of behavioural science and change management. Responsible Leadership and Innovation Masterclass
The one-day master class is designed for individuals who aspire to be, or already hold senior positions as business leaders or managers In this master class, we will examine the application of ethics in a business setting. Our focus will be on sustainable innovation and maintaining commercial momentum, while also strategically integrating responsible leadership throughout the organisation. We will delve into the drivers of innovation and explore how they can be achieved in a responsible and sustainable manner. Implementing responsible leadership and sustainable innovation in a business setting can lead to long-term success while making a positive impact on society and the environment. Business leaders who prioritise ethical considerations in their decision-making can improve their company's reputation, build customer trust, increase shareholder engagement, and boost employee engagement and loyalty. This masterclass provides a deep understanding of the topic, alongside practical advise on how to implement this approach in an enjoyable and engaging manner. DEIB in the Workplace
WHO? The course is designed for senior leadership who want a more productive workforce through impactful culture change. The one-day workshop is designed specifically for those leaders tasked with carrying out measurable progress across multiple departments when it comes to DEIB, including HR and Senior Leaders. WHY? Diversity & Inclusion is becoming a business imperative and the case for progress is now irrefutable. Most businesses understand this and have added it as part of their overall strategy, but when it comes to implementation, many are left in the dark. Whatever your requirements, from equality strategies, to internal practice and policy, through to impact assessments and training we can support your organisation on its way to a more diverse and inclusive culture. WHAT? Diversity & Inclusion doesn't exist on its own and cannot be addressed as such. This course will look at various areas of the business, from recruitment and retention to closing the skills gap and developing new leaders to marketing and advocacy in order to achieve tangible results. The training considers why diversity is the key driver when linked to other key business areas. Learning Outcomes:
Why Good Governance Matters
WHO? With regard to good organisational governance, it is expected that Senior Leaders will be at the forefront of meeting this aspect of the ESG Challenge, and this training workshop is aimed at those wishing to get ground-level information on the key areas of developing strategy, implementing this on a company-wide basis as well as reporting on the key data and outcomes. WHY? Corporate Responsibility and Accountability are no longer simply desirable for a 21st Century company but are in many cases necessary legal aspects which must be observed. This includes a range of areas including compliance, anti-crime measures, transparency and board oversight. ESG has taken over from CSR as the most important three letter acronym in its vocabulary and measures should be adopted as soon as possible in all areas. WHAT? Many aspects of ESG include Legal Behaviours regarding governance – Crime, compliance and governance are key drivers in the ESG list of considerations, along with financial reporting, audits, shareholder rights and avoiding conflicts of interest. This workshop addresses what organisations should be doing in order to ensure that they are adopting best practice in these key areas. Developing a Sustainable Organisation
WHO? This training is for any CEO, shareholders, non-executive directors, directors, managers and employees of any businesses in the gambling industry. This training will help the management of a company to assess and understand their impacts and carbon footprint from all their products and activities, whilst also providing solutions on how to reduce their impacts and carbon footprint within their organisation. WHY? Businesses are crucial in the fight on climate change; therefore, it is vital that businesses are involved in setting the example in reducing greenhouse gas emissions. The world has changed dramatically, and ESG (Environmental, Social and Governance) factors are driving the conversations with investors, shareholders, and consumers. This training course will help directors, managers, and employees to understand the new regulations and reporting requirements in the gambling sector. WHAT? The objective of this course is to develop the skills and understanding of the new regulations for corporate reporting and the United Nations SDG goals; policies regarding energy management and usage, water consumption and waste and waste management. Upon completion of the training, the employees will have a clear understanding of the CSRD Directive, voluntary and mandatory reporting and environmental policies applicable to their company and the gambling industry. Safer Gambling & Player Protection
WHO? This two day training is aimed at Senior Leaders and Managers across key departments in Gaming and Gambling Companies with responsibilities for ensuring that compliance requirements are understood and actioned. It is also aimed at the Player Protection team in line with their responsibilities to look after customers through safer gambling strategies and player protection initiatives. This training can be used as part of an annual mandatory review and as proof of meeting regulatory requirements globally. WHY? With the growth of online gaming and gambling in the last few years, it is important to ensure that companies working in this industry are clear about the responsibilities both internally and externally. Senior Leaders need to be satisfied that the organisation is fully compliant in a range of areas, both legal and ethical, across all of the games which are offered to customers. As part of the gaming and gambling industry, companies are expected to set examples of best practice, including player education, responsible advertising and effective player protection tools and exclusion programmes. WHAT? The programme includes legal and regulatory requirements including affordability checks, risk management, AML, cyber crime, with identified roles and responsibilities. It also explores the ethics of gaming and gambling including onboarding protocols, player protection, identifying problem gamblers, markers of harm, customer interactions and innovation in safer gambling. The training is interactive and all training material is available to delegates digitally before and after the training for one year through the Digital Chalk platform Ethical Recruitment Practices
WHO? This one-day course is aimed at hiring managers and senior staff with an interest in equal opportunities, diversity, employment law, interview skills avoiding unconscious bias and allyship. There is a focus on understanding of an organisation’s diversity aspirations as well as staff recruitment and retention in the context of building an inclusive culture. WHY? There is an urgent case for companies to focus on how they respond to Diversity and Ethical Business through its recruitment processes. Gen Z in particular have a strong interest in working for companies with clear values and cultures with regard to leadership, people and stakeholders. Fair Recruitment & Selection programme seeks to develop professionals’ understanding of the challenges and benefits of diversity, and skills them up to be fair and competent recruiters. WHAT? This course is designed to develop the knowledge and skills to use ethical recruitment practices and tools and apply them in a manner that achieves fair and equitable outcomes. Colleagues will have: an understanding of the ERP acronym and of the recruitment process cycle, a recognition of best practice in ERP through case studies; an understanding of the techniques and tools available to them in the ERP context. ILM-accredited Emerging Leaders in the Gambling Industry
This interactive, experiential workshop has been designed for use with people at any level in gambling industry organisations and is accredited by the ILM (Institute of Leadership & Management). Suitable for new and experienced managers, as well as rising stars, this two-day course will cover four fundamental areas of leadership, including some of the most common challenges leaders face. Delegates will leave equipped with the skills needed to deal with situations confidently and successfully. Workshop Outcomes Module 1 - Introduction to Leadership
Module 2 - Performance Management
Module 3 - Managing Conflict
Module 4 - Handling Difficult Conversations
This two-day course is tailored to reflect the needs of the delegates and the course content may vary as the workshop is adapted to these needs. About the Trainer Jo Abergel is a Recognised Provider of the ILM (Institute of Leadership & Management) and has been facilitating leadership training courses for over 25 years. Her flagship bespoke, accredited programme has been delivered multiple times, across various sectors from Online Gaming Companies to Law Firms to Government Departments. Jo coaches leaders to build on their existing skills in order to lead high performing teams, and motivate, stretch and challenge their people. In a nutshell, she aims to develop stronger, happier relationships between managers and teams. This is achieved through learning about:
“Jo was really knowledgeable and the activities we did could easily be translated into the workplace” Sam Wilson, Senior Designer, BetVictor ILM-accredited Senior Leaders Development Programme
This interactive, experiential course has been designed primarily for use with experienced leaders, as well as those who have completed the ILM Emerging Leaders Course, and is accredited by the Institute of Leadership & Management. It is recommended for those who have already grasped the basic concepts of leadership through either experience or prior training. Delegates will leave equipped with the skills needed to deal with situations confidently and successfully. How is it delivered? This open course will be delivered over two consecutive days and will cover four modules. Module 1 - Leading Teams & Delegating Leadership
Module 2 - Communication for Success
Module 3 - Strategic Planning
Module 4 - Managing Diversity, Equity & Inclusion
About the Trainer Jo Abergel is a Recognised Provider of the ILM (Institute of Leadership & Management) and has been facilitating leadership training courses for over 25 years. Her flagship bespoke, accredited programme has been delivered multiple times in Gibraltar, across various sectors from Online Gaming Companies to Law Firms to Government Departments. Jo coaches leaders to build on their existing skills in order to lead high performing teams, and motivate, stretch and challenge their people. In a nutshell, she aims to develop stronger, happier relationships between managers and teams. This is achieved through learning about:
“Jo was really knowledgeable and the activities we did could easily be translated into the workplace” Sam Wilson, Senior Designer, BetVictor Supporting Industry Colleagues through Problem Gambling
Background Research has shown that colleagues working in the gaming industry are 40% more likely to develop problem gambling habits than the general population. This half-day interactive and practical course is aimed at line managers working in the gambling industry and focuses on building confidence in this area. Developing skills around early intervention methods can help prevent a situation escalating, which will ultimately be beneficial for your colleagues and for the operator. Course Objectives
Number of Participants: Up to 16 About the Trainer Jo Abergel is an ILM-accredited leadership trainer and co-founder of the Ethical Gambling Forum. She has previously worked within the gambling industry in a HR capacity and has been involved in training industry professionals for the last 12 years. Her clients have included Lottoland, Betfred, BetVictor, 888 William Hill, Entain, Ladbrokes & Mansion. Jo is a committee member of the Gibraltar CIPD Branch and former Chairperson of Childline Gibraltar, where she supported young people and their families with a range of addictions. UKGC - Light Touch Financial Checks and Financial Risk - A close look for your teams
Who? It is envisaged that this training will appeal mostly to Safer Gambling and Anti-Money Laundering (AML) Teams in tier 2, 3 & 4 operators. Why? In light of the changes to gambling regulation in the UK from August this year, operators will be obliged to introduce new measures to lessen gambling-related harm from their player demographic. This will be in line with the LCCP’s guidance on policies, inspections, changes to player behaviour and more. Operators will be required to respond appropriately to any identified risks on a case-by-case basis, taking into account all the information they know about the customer. There is confusion amongst operators about what the requirements of the new light touch Financial checks are; what they need to do to remain compliant as well as the different timescales involved for implementation. For those operators who are clearer about the requirements there is a lack of awareness of what financial information is available, from what sources and more importantly how they should interpret such information. This lack of understanding and awareness puts customers as well as operator and personal management licences at risk. This training will help to prepare your safer gambling and AML teams for these changes. The training will also allow all staff to better understand the information they receive with regard to all these measures so that they are able to understand both the data and language employed. It will also help staff prepare for the subsequent introduction of financial risk checks and where appropriate the BGC interim code. We will also explore the synergies between the new financial checks as well as existing requirements for anti-money laundering (AML). What? This course has been designed by experts from the gambling and financial sectors in order to ensure your staff: ● Can understand and apply the requirements regarding the new light touch financial checks; ● Understand what information is available and how to obtain it through different sources; ● Are able to interpret and identify risks from the information obtained as part of the light touch financial checks; ● Are able to identify when more in depth financial risk checks may be necessary and act appropriately ● Understand the synergy with existing AML checks and act appropriately Over four interactive virtual instructor-led sessions (or the one day in-person option) you will have the opportunity to hear from the experienced course tutors; raise questions; enjoy fruitful discussion and leave with some key practical takeaways to help you and your organisation. The virtual sessions are backed up with self-paced online activities. Each Module will include: ● A short video introducing the topic ● A pre-recorded instructor training session ● Guided reading ● Consolidation of learning through assignments and scenarios There will also be the opportunity to engage in discussion forums to share ideas and identify areas for personal and organisational improvement. Course Outline Session one – an overview of the financial risk checks (legal and ethical considerations) 1. Regulatory Requirements Defining ‘‘light touch’ ‘‘affordability’ ‘financial risk’ and ‘frictionless checks’ as both concepts and reality. What are the new LCCP requirements (SRCP 3.4.4 and SRCP 3.4.6) How this links to other UKGC requirements (SRCP 3.4.3) and the customer interaction guidance What is the new BGC Interim code (if appropriate) Who is impacted and how What is not required Light touch v financial risk Financial risk v AML risk 2. Why the resistance? What information would you be happy to share? What would make you share more? What would make you share less? Building Trust with Customers 3. Working within the Law Data Privacy considerations Data Security considerations Understanding your powers Professional scepticism v unnecessary intrusion 4. Key components of customer finances Income and Deductions from income – residual income Capital and liabilities – net worth Relationship between these elements Indicators of financial harm or financial risk Session 2 – Preparing yourselves and your organisation 1. Information Sources – what is available and from whom? Sources of information including credit reference agencies Introduction to open banking What information will be provided What is not available – interests outside the UK 2. Assessing Risk Overview of the information provided by Department of Trust: Personal data including CCJs; IVAs; DROs Affluence indicators Socio/economic indicators Digging deeper into the systems and asking questions Dealing with company directors and the self employed Determining Source of Funds 3. Decision Making Applying the information to protect customers – action tailored to the level of risk Beyond customer spend – other factors to consider Continuous and ongoing assessment – what does this mean and how do we achieve it? Avoiding unconscious bias Avoiding assumptions 4. Final Test of Knowledge & Understanding So where are we now v what is to come Quiz Self-reflection to identify personal and team goals/objective To book this course, please contact Jo Abergel on [email protected] or call/WhatsApp 07419 993491. |
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Register early for Gibraltar's only industry- wide gaming & gambling conference in 2025!
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